FREQUENTLY ASKED QUESTIONS
When does my gift card expire?
Our gift cards remain valid for up to one year from the date of purchase.
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Why isn't my discount code working?
Please ensure that you've entered the code accurately. Only one discount code can be applied per purchase, so please verify that you're using only one code. If you're still experiencing issues, feel free to reach out to us for assistance.
What if I entered my address in wrong?
Please contact us as soon as you realize you've entered in the wrong address at admin@beyondboundarieslife.com. We can typically make changes if you contact us within 24 hours of your purchase.
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My package says it was delivered, but I haven't received it. What should I do?
This sometimes happens when shipping products through USPS. Please wait 1-2 days before contacting USPS. If you need more assistance, contact us!
What is your return policy?
Returns and exchanges can be made within 30 days of purchasing. Please let us know the reason you are returning the item and a prepaid shipping label will be sent to your email address. If you have any questions, please email us at admin@beyondboundarieslife.com.
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Can I exchange an Item?
Yes, exchanges can be made within 30 days of your purchase.
What kind of wax do you use in your candles?
Our candles are 100% soy. Soy Wax is non-toxic and cleaner-burning being made with no toxins, carcinogens, or pollutants which means our candles are less likely to trigger allergies.
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How long do your candles burn?
Our candles will burn for 80 hours.
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Are your candles safe for pets and children?
Soy wax is a natural and renewable resource, making it safe for both pets and children when used as directed. You can enjoy the ambiance and fragrance of our candles with peace of mind knowing that they are free from harmful chemicals. However, it's always a good practice to keep burning candles out of reach of pets and children, and to follow general candle safety guidelines.
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Where do you source your candles?
All our candles are hand-poured in our workshop. This meticulous process guarantees that you receive a product that is not only safe but also crafted with utmost care and attention to detail. We believe in the importance of quality craftsmanship to provide you with a well-made candle that enhances your experience.
Do your hats have adjustable sizing?
Yes, our hats feature adjustable sizing mechanisms conveniently located at the back of each hat for a customized fit.
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Are your hats suitable for outdoor activities?
Absolutely! Our hats are designed with outdoor activities in mind. From their durable materials to their protective features, they're perfect companions for outdoor adventures. We encourage our customers to take full advantage of their functionality and style outdoors.
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Can I customize or personalize my hat order?
At this time, we do not offer customization or personalization options for our hat orders. However, we're constantly exploring ways to enhance our products and services, so please stay tuned for any updates or changes in the future. In the meantime, we appreciate your interest in our hats as they are.
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How should I clean and take care of my hat?
To care for your hats, spot clean stains with a damp cloth, air dry them away from sunlight, and gently brush off dust. Store hats in a cool, dry place, avoiding folding or crushing them. Handle hats with care to maintain their shape and longevity. For further assistance, don't hesitate to contact us.
Will my shirt shrink when I wash it?
Our primary fabric is a polyester blend, designed to minimize shrinking. For optimal care, we recommend washing in cold water and using low heat when drying.
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How long are your designs available?
Certain shirts, such as Hippie Man and our Stay Groovy design, are available year-round as part of our core collection. New designs debut at the start of each season, and while some may be limited editions, others may return. If you wish to see a particular design brought back, please reach out to us, and we'll do our best to accommodate your request.
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What sizes are available to buy?
Our available sizes include small, medium, large, extra-large, and 2XL. We aim to provide options that cater to a diverse range of body types and preferences. If you have any further inquiries or need assistance in selecting the right size for you, please feel free to reach out to us.